Refund Policy

1.The 7-day money-back guarantee

When you buy a new CaseBrick Pro subscription on the web, you have 7 days from your initial purchase to decide it is worth it. If it is not, email us within those 7 days and we will refund that first payment in full. This applies to a new weekly, monthly, or annual subscription alike, and you do not have to explain why.

The guarantee covers the first purchase of a new subscription. It does not apply to later renewals, because by then you have used CaseBrick for a full billing period and chosen to continue. See renewals below for how those are handled.

2.How to request a refund

Email support@casebrick.com from the address on your account and say you would like a refund. That is the whole process. You do not need a reason, a form, or a phone call. If it helps us improve, we are always glad to hear what did not land, but it is never a condition of your refund.

3.How fast we process it

We aim to reply within one business day and to issue eligible refunds within 2 business days of confirming them. Once issued, the money is returned to your original payment method through Stripe. Your bank or card issuer may then take a few more days to post it, which is on their side, not ours.

4.Subscription plans

CaseBrick Pro is $7 per week, $20 per month, or $99 per year — all auto-renewable subscriptions. The monthly and annual plans start with a 7-day free trial (nothing is charged until it ends); the weekly plan starts right away. The 7-day money-back guarantee covers your very first payment.

After the guarantee window, you can cancel anytime and you will not be charged again. Your Pro access continues through the end of the period you have already paid for. We do not charge cancellation fees, and canceling is one click in the app or one email to us.

5.Renewals

Subscriptions renew automatically so your prep never lapses mid-search. A renewal charge is not covered by the money-back guarantee, since it follows a full period you have already used. To avoid a renewal, cancel before it bills; you keep access until the end of your current paid period.

If a renewal genuinely caught you off guard, for example you meant to cancel and did not use CaseBrick at all in the new period, email us. We would rather sort it out fairly than have you feel trapped. We handle these case by case and in good faith.

6.Promotional credits

Mock-interview credits are free grants from promotional codes, not a purchase — so there is nothing to refund. They are tied to your account, have no cash value, never expire, and may be changed or discontinued at any time.

7.What is not refundable

To keep the guarantee simple and fair, a few things fall outside it:

• Renewal charges after your first paid period (cancel beforehand to avoid them).
• Subscription refunds requested more than 7 days after the initial purchase.

Outside of these, if something has genuinely gone wrong, a double charge, a billing error, a payment for an account you cannot access, contact us and we will make it right.

8.Price changes

We may change subscription prices over time. If a change affects your renewal, we will give you at least 30 days' notice first. The new price only applies to renewals after that notice period. If you do not agree, cancel before it takes effect and your subscription ends at the close of your current paid period.

9.Please email us before a chargeback

If a charge looks wrong, email support@casebrick.com first. We can almost always resolve it faster than a bank dispute, and often the same day. Opening a chargeback with your bank instead can lock the account while the dispute runs, which slows the fix down for everyone. We would much rather just sort it out with you directly.

10.Questions

Anything at all about billing or a refund, email support@casebrick.com. A real person reads it. The full legal version of these terms lives in our Terms of Service.